Refund policy

Flamingo Taylor Return, Refund & Replacement Policy

Effective September 17, 2026

Something ruffle your feathers?

We want every Flamingo Taylor order to arrive looking sharp, feeling right, and ready for wherever the good times take you.

Each Flamingo Taylor shirt is made to order specifically for the customer who purchases it. Because we do not maintain traditional pre-made inventory, our return and exchange policy is different from that of a typical clothing retailer.

Please review product descriptions, sizing information, and size charts carefully before ordering.

When Flamingo Taylor or our production process gets something wrong, we’ll work to make it right.

Damaged or defective items

If your item arrives damaged or appears to have a manufacturing or production defect, please contact us within 7 days of delivery at flmgotaylor@gmail.com.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the entire item
• Close-up photographs showing the damage or defect
• Photographs of the shipping packaging or label when relevant

We may request additional photographs or information before approving a claim.

If the problem is confirmed as a qualifying production or fulfillment issue, Flamingo Taylor may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

You generally will not need to return a damaged or defective item unless we provide written return instructions.

The 7-day reporting period is Flamingo Taylor’s customer-service reporting period and is intended to help us investigate production problems promptly. It does not limit rights that cannot legally be limited.

Printing problems and misprints

If you believe your item has a printing problem — such as missing portions of the design, significant misalignment, obvious printing damage, or another production-related issue — contact us within 7 days of delivery and provide clear photographs.

Because print-on-demand products can have minor variations in color, placement, or appearance, not every variation will necessarily qualify as a defect.

We will review printing concerns individually and determine whether the item qualifies for a replacement or refund.

Incorrect item, color, design, or size sent

If Flamingo Taylor’s production partner sends you a product, design, color, or size that is different from what you ordered, contact us within 7 days of delivery.

Please provide your order number and photographs showing what you received.

For size-production issues, we may request photographs showing the garment measurements using a measuring tape.

Once a fulfillment error is confirmed, we will arrange an appropriate replacement or refund.

You generally will not be required to return an incorrectly produced or incorrectly shipped item unless we provide written instructions.

Missing items from an order

If part of your order is missing, contact us as soon as possible with your order number and information about what was received.

Please keep in mind that items from the same order may occasionally travel separately.

We will review the order and tracking information and work with our production partner to determine the appropriate resolution.

Choosing the wrong size

Because every Flamingo Taylor shirt is made to order, we generally cannot provide a refund, replacement, or exchange when the size selected by the customer was produced and delivered correctly.

Please review the product’s size chart before ordering.

If the garment you receive appears to differ substantially from the published measurements, contact us with photographs showing the measurements. We will review the issue as a possible production error rather than a normal size exchange.

Change of mind and buyer’s remorse

We generally do not accept returns or provide refunds because a customer:

• Changes their mind
• No longer wants the item
• Does not like the design after receiving it
• Orders the wrong size, color, or product
• Purchases an item for an event that later passes or is canceled

Because each item is produced specifically for the order, these situations are not treated as production or fulfillment errors.

Cancellations and order changes

If you need to cancel an order or change the size, shipping address, or another order detail, contact us as soon as possible at flmgotaylor@gmail.com.

Orders placed through Flamingo Taylor are synchronized with our production system, but Flamingo Taylor currently reviews and submits payment for orders before production begins.

We may be able to cancel or modify an order before it has been submitted and accepted for production.

Once an order has been submitted for production or manufacturing has begun, cancellation, size changes, address changes, and refunds may no longer be possible.

There is no guaranteed cancellation window.

Sending us a cancellation or change request does not mean the request has been approved. We will confirm by email whether the order was successfully stopped or changed.

Lost packages

If tracking stops updating or your package has not arrived within the expected delivery period, contact Flamingo Taylor so we can review the tracking information and investigate with our production and shipping partners.

A delayed shipment is not automatically considered lost.

Carrier delays, busy seasons, customs processing, severe weather, holidays, transportation disruptions, and other events outside our control may extend delivery times.

If a shipment is confirmed as genuinely lost in transit, Flamingo Taylor will determine the appropriate replacement or refund based on the circumstances.

Packages marked delivered but not received

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other safe-drop locations.
2. Ask household members or nearby neighbors whether they received the package.
3. Contact the local delivery carrier or post office using the tracking number.
4. Contact Flamingo Taylor so we can review the available tracking information.

A carrier scan showing delivered does not automatically qualify the order for a refund or replacement.

Our production partner does not normally reimburse orders when tracking confirms delivery. However, Flamingo Taylor will review the circumstances and available tracking information and assist where reasonably possible.

We cannot guarantee reimbursement or replacement for a package confirmed as delivered to the shipping address supplied with the order.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Flamingo Taylor generally cannot provide a refund or free replacement when a delivery problem results from:

• An incorrect or incomplete address
• A missing apartment, suite, or unit number
• An incorrect postal code
• An unknown recipient
• Refusal of delivery
• Failure to claim a package
• Other address information supplied incorrectly by the customer

If you notice an address mistake, contact us immediately.

We will try to correct the address before the order enters production or ships, but changes cannot be guaranteed.

Returns and return addresses

Do not send merchandise back without first contacting Flamingo Taylor and receiving written return instructions.

The return address shown on a shipping label or package may belong to a carrier, warehouse, production facility, or other fulfillment location and may not be authorized to receive customer returns.

Items mailed without authorization may be refused, lost, or ineligible for reimbursement.

If a return is authorized, Flamingo Taylor will provide the appropriate return instructions and explain any applicable shipping responsibility.

In situations involving customer preference rather than a confirmed Flamingo Taylor or production error, return shipping — when a return is permitted at all — may be the customer’s responsibility.

Refunds

If Flamingo Taylor approves a refund, it will be issued to the original payment method used for the purchase.

After the refund is processed, the amount of time required for the credit to appear depends on the customer’s bank, card issuer, or payment provider.

Refunds generally apply only to the affected item and applicable charges associated with that item unless the entire order is affected.

Unrelated items from the same order are not automatically refundable because another item has a problem.

Sale and promotional purchases

Approved claims involving damage, confirmed production defects, incorrect items, or qualifying shipping problems are handled under the same standards whether the merchandise was purchased at full price or during a promotion.

The made-to-order restrictions concerning customer-selected wrong sizes, change of mind, and buyer’s remorse also apply to sale and promotional purchases.

How to contact us

Email: flmgotaylor@gmail.com

Please include your order number in the subject line whenever possible.

We may ask for additional photographs, measurements, shipping information, or other evidence before approving a replacement or refund.

Our goal is simple:

If Flamingo Taylor or our production process got it wrong, we’ll work to make it right.